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Return Policy

There are absolutely NO RETURNS on our products but we will be more than happy to offer you an exchange if you believe the product you received is defective within the first 7 days. To qualify for an exchange you must send an email to customercare@josberonline.com within the first 7 days of receipt of your product(s). We reserve all rights to decide whether the product is defective. There will be no refunds or exchanges on products that show visible signs of use.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@josberonline.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@josberonline.com and send your item to: 8120 W. PARK AVENUE, UNIT 208 NILES, IL, 60714, United States.

To return your product, you should mail your product to: 8120 W. PARK AVENUE, UNIT 208 NILES, IL, Niles, IL, 60714, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.